Privacy Policy

1. Purpose & Scope

Helpful Hands Property & Estate Services, LLC (“Company,” “we,” “our,” or “us”) provides white-glove estate cleanouts, turnkey property liquidation, 48-hour make-ready turnover repairs, eviction clearing, and bulk trash hauling across the Dallas-Fort Worth Metroplex. This Privacy Policy details how we collect, utilize, maintain, protect, and disclose personal and project-related data gathered through our website (hhpropertyservicesdallas.com), online Google Forms quote request systems, digital customer reviews, direct phone communications, email exchanges, and on-site consultations.

2. Information We Collect

To accurately prepare itemized estimates, schedule on-site walkthroughs, and safely execute property services, we may collect the following categories of information:

• Personal Contact Information: Full name, personal or commercial phone number, mobile number, and email address.
• Property & Job Site Details: Physical service address, property classification (single-family residence, commercial unit, apartment, storage facility), approximate square footage, access notes (gate codes, lockbox codes, parking instructions), and project timeline requirements.
• Project Media & Photographs: Images or video recordings of items to be removed, salvageable estate furnishings, or punch-list repairs uploaded through our Google Forms intake system or sent via text/email.
• Commercial & Billing Records: Invoicing details, commercial management company affiliations, property owner representation authorizations, and payment transaction confirmations.
• Technical & Website Data: IP addresses, browser types, operating systems, and page visit analytics collected automatically to ensure web accessibility and cybersecurity.

3. How We Use Your Information

We use the data we collect solely for legitimate business operations, including:

• Reviewing site dimensions and property photos to deliver accurate, guaranteed estimates within 2 to 4 hours.
• Dispatching fully vetted, insured field crews and site supervisors to the designated DFW job site.
• Communicating operational status, crew arrival windows, and job progression updates.
• Compiling comprehensive Before-and-After photo documentation packages upon project completion for executors, realtors, and commercial asset managers.
• Processing authorized invoices and work order documentation through our secure accounting software (Zoho Books).
• Maintaining required legal and commercial insurance records under Spinnaker Policy #FWUS5740636XB1 ($1M / $2M Commercial General Liability).

4. SMS / Mobile Communication & Privacy (A2P 10DLC Compliance)

No Mobile Information Sharing: Helpful Hands Property & Estate Services, LLC does not sell, rent, lease, or share mobile telephone numbers, text messaging opt-in data, or customer consent records with third parties or affiliates for marketing or promotional purposes under any circumstances.

SMS Opt-In & Usage: By providing your mobile telephone number on our estimate forms, or by sending an SMS message to our dispatch line at (682) 277-8013, you explicitly consent to receive transactional and conversational text messages regarding your estimate request, project scheduling, crew arrival notifications, and completion photo links. Message frequency varies based on your active service requests.

Opt-Out Instructions: You may cancel or revoke text messaging permissions at any time by replying STOP, CANCEL, UNSUBSCRIBE, or QUIT to any SMS received from us. Following your request, you will receive one confirmation message verifying that you have been unsubscribed.

Help & Support: For assistance with text communications, reply HELP or contact our dispatch office directly at (682) 277-8013 or via email at contact@hhpropertyservicesdallas.com. Standard message and data rates may apply depending on your mobile carrier.

5. Digital Advertising, Meta (Facebook & Instagram), Pixels & Third-Party Networks

To reach Dallas-Fort Worth homeowners, probate attorneys, real estate professionals, and property managers who require estate cleanouts, make-ready repairs, and property services, we engage in digital marketing across third-party advertising platforms, including Meta Platforms, Inc. (operating Facebook and Instagram) and Google Ads:

• Pixels, SDKs & Tracking Technologies: Our website may employ web beacons, tracking pixels (such as the Meta Pixel), conversion APIs, and local storage tags. These technologies allow Meta and third-party advertising networks to collect or receive specific technical information from our website and elsewhere on the internet (including device identifiers, IP addresses, browser types, and specific user actions such as visiting our service pages or submitting an estimate request).
• Targeted Advertising & Measurement: Meta and our third-party advertising partners utilize this collected information to provide analytics, measure the effectiveness of our campaigns, build Custom Audiences, and deliver relevant, interest-based advertisements to you on Facebook, Instagram, search engines, and partner publisher networks.
• Meta Lead Ads & Instant Forms: If you submit an inquiry through a Meta Lead Ad or Instagram Instant Form, the information you provide (such as your name, phone number, email address, and property details) is transmitted securely to Helpful Hands Property & Estate Services, LLC. We use this data exclusively to contact you regarding your requested quote and service requirements. We do not sell or monetize this data.
• Consumer Choice & Opt-Out Options: You have the right to control how your information is used for personalized advertising:
  • You can adjust your Facebook and Instagram ad preferences by visiting Meta Ad Settings.
  • You can opt out of interest-based ad targeting from participating companies through the Digital Advertising Alliance (DAA) WebChoices Tool or the Network Advertising Initiative (NAI) Opt-Out Tool.
  • On mobile devices, you can limit ad tracking via your device settings (e.g., enabling “Ask App not to Track” on iOS or “Delete advertising ID” on Android).

6. Third-Party Service Providers & Infrastructure

We partner exclusively with reputable technology and cloud infrastructure providers to process service inquiries and maintain enterprise-grade security:

• Google Workspace & Google Forms: For encrypted estimate request intake, verified customer reviews, photo storage via Google Drive, and automated dispatch alerts.
• Zoho Books: For secure, PCI-compliant commercial invoicing, payment processing, and accounting.
• Cloudflare / GitHub Pages: For secure SSL/TLS HTTPS delivery, CDN caching, and DDoS mitigation.

All third-party service providers are contractually and legally bound to process client data strictly as directed by Helpful Hands Property & Estate Services, LLC and are prohibited from using personal information for independent commercial exploitation.

7. Client Confidentiality & Estate Fiduciary Respect

We recognize that estate cleanouts, probate transitions, and hoarded property rehabilitations frequently involve sensitive personal, financial, and emotional circumstances. Our crews and management adhere to strict confidentiality protocols:

• We treat all physical documents, financial paperwork, family heirlooms, and personal effects found on-site with total discretion, immediately isolating and securing them for the designated executor or property owner.
• Job site photographs are strictly utilized for project scoping, before/after client reports, and verified insurance proof. We never publish private personal items, identifiable family photos, or sensitive personal documents.

8. Data Security & Retention

We implement industry-standard physical, administrative, and technical safeguards (including 256-bit SSL encryption, multi-factor authentication, and least-privilege administrative access) to prevent unauthorized access, alteration, or disclosure of personal data. Information is retained only as long as necessary to complete agreed-upon property services, fulfill warranty and make-ready obligations, resolve disputes, and satisfy Texas corporate tax and accounting mandates.

9. Your Privacy Rights & Choices

Under applicable state laws, clients and website visitors possess the right to:

• Request a copy of the personal information we maintain concerning your service account.
• Request corrections to any inaccurate property or contact details.
• Request the deletion of your personal contact records from our active marketing lists (subject to statutory record-retention requirements).
• Opt out of targeted interest-based advertising or promotional marketing communications.
• Withdraw consent for email or SMS communications at any time.

10. Executive Contact & Governance

For privacy inquiries, data deletion requests, or questions regarding this Privacy Policy, please contact our executive management team directly: